Our Goal Our goal is to understand how we can help users have a better online experience navigating the San Francisco Public Library’s website, while being mindful of the library’s mission. Methodology We used several different techniques to evaluate the libraries strengths and pain points. Business Model Canvas. Competitive Matrix and Feature Analysis …

Project Overview 2020 has shown us how essential communicating with each other is. Due to the pandemic, we heavily rely on using remote communication platforms to maintain some sense of normalcy. With this new found dependence, comes new difficulties. We were tasked to redesign one aspect of remote communication within an existing…